Coronavirus: Thorntons Business Continuity

The health and wellbeing of our colleagues, clients and communities is paramount. 

We are following the guidance given by the UK Government and have implemented our business continuity plans which are designed to keep our operations running and ensure that any impact on our clients is minimised.

Thorntons is utilising the UK Government’s Employee Retention Scheme in order that it can protect jobs through and beyond this period of uncertainty.  As a result, a group of our colleagues will be unavailable for a temporary period whilst they are being furloughed under terms of the Scheme.  Any clients with an ongoing sale will be telephoned or emailed advising them of an alternative temporary contact during this time.  Any client who hasn’t been contacted should call us on 03330 430 090 between 9:00am and 5:00pm Monday to Friday. 

We have capacity and flexibility to continue to operate throughout the Coronavirus crisis.   Colleagues not on furlough leave are working from their homes and we continue to be available by telephone, email and video-conferencing technology. 

Our overall aim is to safeguard our employees at the same time as minimising any disruption to the services we provide for clients.

We are monitoring the Government advice daily and we will adapt our plans accordingly.

Peter Ryder

Managing Director

6 April 2020.